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Terms and Conditions

SPV Module Terms and Conditions

Terms and Conditions

1. Payment
  • Payment shall be made by Crossed Cheque, Demand Draft (DD), RTGS, NEFT, Letter of Credit (LC), or Bank Guarantee (BG).
  • Delayed payment shall attract 18% interest per annum from the date of invoice.
2. Taxes
  • GST shall be charged extra to the buyer’s account, wherever applicable, as per State or Central Government requirements.
3. Goods Once Sold
  • Goods once sold cannot be taken back or exchanged unless they fulfill the conditions of the consignment agreement.
4. Risk & Transit
  • The seller shall not be responsible for loss or damage of goods during transit.
  • The seller’s risk ceases once goods leave the premises, irrespective of whether delivery is on FOR or FOB basis.
5. Inspection at Delivery
  • Goods must be inspected at the seller’s premises at the time of delivery.
  • Rejections, damages, or breakage claims after dispatch shall not be entertained.
6. Insurance
  • Insurance shall be charged extra if the buyer requires the goods to be covered under insurance.
7. Delivery
  • Delivery schedules are subject to availability of raw materials and other conditions.
  • The seller shall not be held liable for delays under any circumstances, including when time is the essence of the contract.
  • Delay shall not be grounds for rejection, cancellation, or refund of deposit/advance.
8. Storage and Handling
  • If goods are not removed within 14 days of intimation, storage/handling charges shall apply.
  • If not removed within 30 days, the buyer forfeits all rights to the goods and advance paid, without prejudice to the seller’s right to recover the full value.
9. Liability & Damages
  • The seller shall not be liable for any direct, indirect, or consequential damages.
  • In case of defects, liability is limited to rectification only.
10. Legality of Orders
  • The buyer assures that orders do not violate any law, copyright, patent, trademark, or IP rights.
  • The buyer shall indemnify the seller against claims or damages arising from violations.
11. Force Majeure
  • Performance is subject to variation or cancellation due to Acts of God, strikes, lockouts, disputes, fire, floods, drought, legislation, or other causes beyond the seller’s control.
12. Jurisdiction
  • All contracts are deemed executed in Bengaluru, and disputes shall be under the jurisdiction of competent Bengaluru courts only.

SPV Module Warranty Terms

Warranty Coverage
  • Manufacturing Defects: 10 Years
  • Performance Warranty:
    • 90% output for the first 10 years
    • 80% output up to 25 years
Warranty Requirements

SPV Module Terms and Conditions

To avail warranty, customers must submit:

  • 1. Type of system (On-grid, Off-grid, DC, etc.).
  • 2. Confirmation of DC-side protection devices: SPD, fuses, lightning arrester, earthing, inverter/PCU type, cable sizing, compliance with BIS/IEC/MNRE standards.
  • 3. Installation photographs with invoice copy emailed to info@innovativesolarsolutions.in.
  • 4. Non-compliance shall render warranty void.
Warranty Exclusions & Limitations
Innovative warranty terms

This Limited Warranty shall not apply in the following cases:

Identification & Alteration
  • Modules with altered, removed, or unreadable serial numbers.
  • Changes in appearance (scratches, stains, discoloration, rust, etc.) not affecting performance.
Costs Not Covered
  • Labour, removal, reinstallation, inspection, shipping, transportation, customs duties, insurance.
Glass & Appearance
  • Breakage due to external causes.
  • Normal wear and tear, mold, rust, or discoloration post-delivery.
Damage Due to External Causes
  • Non-approved devices, defective wiring, poor installation, mishandling.
  • Abrasion, artificial damage, animal activity, improper storage.
  • Improper cleaning, water/temperature shocks >5°C, robotic cleaning damage.
  • Exposure to voltages beyond specifications.
  • Use on mobile units (vehicles, trailers, etc.).
  • Negligence or third-party misconduct.
Warranty Claim Procedure
  • 1. Written Notice – Notify defect within 30 days of discovery to the seller’s office/email.
  • 2. Required Documents – Invoice with serial numbers, installation/test reports, maintenance records, images of affected modules/site.
  • 3. Inspection – Allow on-site inspection by the seller or representative.
  • 4. Return Authorization – No module may be returned without prior written approval.
  • 5. Decision & Remedy – At seller’s discretion:
    • Repair defective module(s), or
    • Replace with equivalent module(s), or
    • Provide supplementary modules to cover power loss.